Ulster Bank heavily criticised for backlog

Published Monday, 25 June 2012
Comments
Toggle font size
Print

Ulster Bank has come under criticism after it has entered a second week of dealing with a backlog caused by technical glitches.

Video available to UK viewers only.
We’re sorry. This video is unavailable from your location.
  • This video has been Geoblocked to UK viewers ONLY!
    Bank issues continue
  • This video has been Geoblocked to UK viewers ONLY!
    Ulster Bank apology
  • This video has been Geoblocked to UK viewers ONLY!
    Analysis

To find out if this video is available to you, we need to know what region you live in. Please enter your postcode below (including space).

Frequently Asked Questions

Thank you for confirming your region.

Frequently Asked Questions

We are sorry but this video is not available on u.tv in your region. Your region is listed below.

Frequently Asked Questions

Are you in Northern Ireland?

1. Why is my postcode required?

We are asking you to insert your postcode before watching some videos to confirm you can access the video content via u.tv.

This is because some videos on u.tv are only available in Northern Ireland.

Don't worry, we won't store or use this information for any other purpose.

If you are not in Northern Ireland, the content may be available to watch at itv.com or stv.tv.

2. Why am I directed to itv.com or stv.tv when I try to view certain clips?

The videos, which are not available on u.tv to users outside Northern Ireland, will be available to those users on itv.com (for users in England and Wales) or stv.tv (for most users in Scotland).

We need to know where you are in order to make sure you are getting the right content.

If you think we've got your location wrong, then please click here.

Need more help? Contact us

Ulster Bank have said they will be dealing with the backlog for the rest of this week.

This is despite the bank previously saying that the payments problems would be sorted by Monday.

The technical errors, according to RBS, have now been fixed.

But, it has left Ulster Bank with a huge backlog of business to deal with which they say is taking longer than expected to sort through.

On Sunday, Ulster Bank issued a statement stating that they had "encountered a significant number of minor issues which require manual intervention."

The bank admitted that the scale of the backlog is "unprecedented."

It has already promised that any charges incurred as a result of the errors will be refund in full.

Chris Sullivan is Chief Executive of the UK Corporate Banking Division.

He told UTV the problem will be rectified at different times for customers depending on the banking service they use.

"I would say by the end of the week, we're confident we will be substantially through the problem.

"As each day goes by we will catch a day or more of the transactions that have occurred, but as you can imagine this is quite a broad group-wide, complex problem which means we've got to deal with the days that we have missed.

"We've got to bring those back into the system and we've got to deal with the stats [statistics] that's going through currently and make sure people are in a position to run their businesses and do their daily business as well."

Meanwhile, branches are opened until 6pm on Monday in around 80 branches throughout Ireland, it is believed 28 of those are based in Northern Ireland.

Antoinette McKeown, CEO of the Consumer Council, is highly critical of Ulster Bank's handling of the situation.

Despite the Consumer Council’s best efforts Ulster Bank still continue to say that 80 branches across Ireland are open until 6pm this evening. 28 branches are open in Northern Ireland.

Antoinette McKeown, Consumer Council

"They have been very slow to come out with information, when they did it was confusing, it continues to be misleading," she said.

"Why is Ulster Bank continuing to give information to the island of Ireland when they should be saying 28 branches, that's less than a third which is not good enough, are open until 6pm this evening," she continued.

"The Consumer Council are saying, particularly for people working full time, we want to see branches open until 7pm this evening and every evening this week until the situation is fully resolved."

Northern Ireland Independent Retail Trade Association (NIIRTA) has also expressed concern at the ongoing delays.

The association is concerned about the knock-on effect the disruption will have on salaries and direct debits due to be paid at the end of the month.

Glyn Roberts, NIIRTA Chief Executive, said: "We hope that Ulster Bank will redouble their efforts to ensure an early resolution of this problem.

"It is also crucial that Ulster Bank and all other local banks learn the lessons from this problem and ensure that appropriate back up systems are in place so that never again businesses, employees and consumers are put in this situation."

Irish Minister for European Affairs Lucinda Creighton says the government is extremely concerned with the bank's delay in resolving the problem.

"There's obviously a chain here in terms of payments and in terms of availability of cash for business and for families and people as we know are under extreme pressure at the moment," she said.

"People cannot afford the luxury of delaying receipt of salaries and so on. Ulster Bank has to sort this out as soon as possible."

Jill Kirby, Personal Finance Correspondent with the Sunday Times says the problem has been a "disaster" for consumers.

EXTERNAL LINKS / CONTACTS
Ulster Bank telephone: 0800 231 232
"I think the biggest difficulty with a lot of people is they don't know what has gone through and what hasn't gone through because even some of the ATM machines have been closed. From the consumer's point of view it has been a bit of a disaster, especially perhaps for people who are going on holidays or who have been on holidays."
© UTV News
Comments Comments
27 Comments
john doherty in Derry City wrote (317 days ago):
I phoned an Ulster Bank helpline about ongoing problems with my account.The operator told me she would put me through directly to someone at my local branch who would discuss my problems.Guess what, I was put through to a recorded message. Fobbed off again by Ulster Bank.Still waiting for my monthly pension cheque from 22nd June to go into my account.Nearly two weeks have passed.
jean mc sorley in co, armagh.. wrote (323 days ago):
hi,, im just disgusted im a disabled pensioner and i have had no money for two wks, if i didnt have savings i would be starving, i was fedup with them before this fiasco, they over charge if your short by 20p then you have to go to the branch and ask them if they would please sort it for its quite a lot they have charged,and u are told i will see the manager for you, you feel so small, it would be interesting to see now what i should charge them for keeping my money, whatever way it pens out im gone to some bank i can TRUST,, bye ulster bank...
jon in northern ireland wrote (325 days ago):
absolutley disgusted at the lack of answers you can get from a bank ive been with for so long no developments at all should be sorted by the end of the week maybe next week not good enough your dealing with peoples hard earned cash as soon as its sorted ill be closing my account absolutley disgusted
stephen in belfast wrote (326 days ago):
how come if i spend £10 on my debit card ulster bank update my account to reflect this instantly but still havent updated my payments going into my account. It would appear they can update our accounts when taking money thats owed to them with no problems.
Adrian in Derry wrote (326 days ago):
I was thinking of changing my bank account recently, but this fiasco has just made my mind up. Good luck Ulster Bank.
POST A COMMENT:
Name:  
Email address*:    
Location:  
Validation:
House Rules:  
Your Comment:  
[All comments are moderated and will not appear immediately. Your name, location and comment will be displayed on this page if your post passes moderation.]
MOST POPULAR GALLERIES
UVF centenary parade
Sat 20 April 2013
BGT auditions - Week 2
Sat 20 April 2013