Ulster Bank crisis nears resolution

Published Sunday, 15 July 2012
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Ulster Bank is expected to return to normal service on Monday, after a technical glitch left thousands of customers unable to access their cash for the past four weeks.

Ulster Bank crisis nears resolution
Ulster Bank expect accounts to return to usual service from Monday. (© PA)

Branches of the troubled bank, which is part of the RBS group, have opened late and over the Twelfth of July in an attempt to clear the massive transaction backlog.

Last week, Ulster Bank revealed there had been steady progress in the processing of automatic payments, adding, "We expect that this week will be the last week of significant disruption for customers and that services should begin to return to normal from Monday 16th July."

That means customers would be able to see the correct balance on their account, with many cheques and payments processed.

They would also be able to withdraw cash from the ATMs, as many have been forced to queue up inside the branches to access their money.

In a statement, Stephen Cruise, Ulster Bank MD said: "I want to say sorry for the disruption this technical issue has caused.

"We made a promise that no customer would be permanently out of pocket and we intend to keep that promise."

The bank said they are also working with credit reference agencies to ensure customers' credit ratings are not affected.

UTV spoke to some Ulster Bank patrons as they left the branch on Sunday, and while many commended the bank for their customer service, others said it had tainted their relationship with the bank.

"My wife was in using her debit card and it was declined a couple of times and it was quite embarrassing for her," explained one man.

"It was quite frustrating in her case because I had to run down with the money and she was really embarrassed standing at the till with all the shopping."

Another customer said she had a "horrible" experience, "but as soon as I walked in [to the branch] and explained my circumstances they could not do enough to help you", she added.

As Ulster Bank makes efforts to reimburse customers who faced bank charged during the crisis, it has also promised to carry out a full independent inquiry.

© UTV News
Comments Comments
6 Comments
stephen in belfast wrote (767 days ago):
I paid £500 into my account via my local branch on the 29th june an its vanished, the bank have no idea what happened to it, its not in my account an they can not explain to me were it went, they simply keep telling me to wait and wait..... and wait....
sandra pratt in belfast wrote (768 days ago):
Hi I would love to no how the ulster bank back to normal they paid my rent twice this is 550 pounds when I spoke to them on saturday they told me to ask the landlord for it back. I was just completely gob smacked where do I go from here thanks sandra pratt
cough up ulster bank in belfast wrote (768 days ago):
lance just for you ?????????????????????????????????????????????????????????????????????????????????/
wasted talent in dundonald wrote (768 days ago):
lance it must be great to be a smart ass?your wasting your time on here with us poor ignorant people.
Lance Pigeonly in The hearts of the nation wrote (769 days ago):
Maybe you should worry less about Ulster Bank and more about your bizarre use of question marks. You're welcome, Lance
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