Published Monday, 23 July 2012
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While the glitches have been resolved and most of the subsequent backlog of transactions has now been cleared, those left out of pocket or otherwise inconvenienced are confused by what to do next.
The Financial Ombudsman has been faced with a lot of questions in the wake of the unprecedented disruption to services and has now released a factsheet to help those affected.
It urges people to contact their bank in the first instant, but can step in if that doesn't see the situation resolved to their satisfaction.
The Financial Ombudsman can then decide what's fair in each case and can order the bank to make sure the customer isn't out of pocket, recognise any inconvenience, or correct credit files.
Affected customers are advised to avoid lengthy letters and instead provide their bank with a concise list of key facts and figures, ideally complete with any paperwork which backs up the claims.
Claims can be made in relation to fees, charges and fines.
That means anyone who had charges applied if, for example, they became overdrawn because their wages were late going into their account could make a claim.
They could also claim if charges were incurred because of a late payment to another party - like a landlord, mortgage provider or credit card company.
Claims can also be made over 'extra costs' incurred - anything from phone bills and the cost of travel or parking, to larger costs such as legal bills if a house purchase was delayed.
'Knock-on losses' could also be a reason to claim.
That means anyone who lost interest on a savings account could qualify, or small business owners could claim if their trade has been affected by disruption to business accounts.
But not all losses have to be financial.
According to the Financial Ombudsman, people who suffered stress or inconvenience could also make a claim.
That means anyone who was perhaps embarrassed by not being able to repay a debt or who perhaps had to take time off work to deal with the banking problems could also be in line for compensation.
Ulster Bank branch hours have returned to normal and the bank insists it is now "business as usual" for the majority of customers. Details of its compensation scheme have not yet been released.