Published Thursday, 26 July 2012
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Ulster Bank compo chaos
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It was ten days ago that Ulster Bank's chief executive told UTV that the impact on customers would be recognised and that details of a compensation scheme would soon be revealed.
And it's 38 days since the whole problem began, with some people still trying to have their accounts restored to how they should have been if the glitches discovered on 19 June had not occurred.
UUP Economy spokeswoman Sandra Overend has called for clarity from the bank -and soon.
"I think the Ulster Bank should be doing more," she said.
"They should be talking to their customers about what compensation they are going to get and we need this information out there as soon as possible.
When people do not know what they're going to get, they get quite frustrated and we had deadlines before from the Ulster Bank and those slipped.
Sandra Overend, UUP
The Financial Ombudsman has already released a factsheet, explaining how disgruntled customers can submit a claim for compensation.
It urges people to contact their bank in the first instant, but the regulator can step in if that doesn't see the situation resolved to the customer's satisfaction.
Claims can be made for late fees incurred, knock-on effects like losing out on interest, extra costs like making telephone enquiries, or even for non-financial losses like stress or inconvenience.
The growing frustration towards Ulster Bank comes as the RBS Group - which also runs NatWest, the Royal Bank of Scotland - reported that they were experiencing difficulties on Thursday afternoon with online banking and credit cards.
An RBS spokeswoman said: "Some of our customers are experiencing technical difficulties this afternoon with online banking and debit cards.
"We are working hard to resolve this and will provide an update as soon as possible."
Meanwhile, the building society Nationwide has been hit by a technical hitch which meant some customers had Visa debits taken from their accounts twice.
The building society, which had experienced a surge in activity from customers looking to change accounts, says the problem was down to "human error" and has apologised.
The transactions are to be corrected overnight on Thursday and any charges incurred as a result will be "repaid in full".