Online rant at Ryanair goes viral

Published Monday, 28 April 2014
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A man who took to Facebook to vent his frustrations at Ryanair, after plans to fly to Bratislava for a family wedding went awry, has seen his post shared tens of thousands of times.

Online rant at Ryanair goes viral
Irishman Michael O'Leary is CEO of Ryanair. (© Getty)

According to James Lockley, the airline certainly didn't fail to provide him with an experience, but it wasn't exactly a positive one.

"You treated us badly, you cost us money and made us miss our wedding reception through a display of incompetence I have not seen since Greece was allowed to have money and a cheque book," he summarised, towards the end of a lengthy diatribe.

His letter to Ryanair's customer experience team outlined how he and his wife found themselves pushed for time in getting to Stansted airport.

"We went straight to the Ryanair assistant and explained our plight," James noted.

"She said we were still within the time and all would be fine, but we had to make the attendant at check-in aware and he would assist from there.

"We approached the attendant as instructed and explained. Unfortunately, in the main part due to him being a child and forgetting to bring his mother to work, he heard only half of the words before his brain fell apart like a wet cake."

Things went from bad to worse for the couple, having been told they had missed their flight and been sent to the "Customer Shouting Desk".

Out came a man so angry all his hair had literally fallen out. He was so aggressive I can only assume he had accidentally inserted something sharp into somewhere private and been unable to remove it before he came to work.

James Lockley

James claims the only answer available from the manager they were told to speak to was: "Check in opens three hours before the flight.

That remained the response, he joked, to questions ranging from "Do you acknowledge that we have just cause for complaint?" to "What colour are my trousers?" and "Were Man Utd right to fire David Moyes?"

The couple persisted though and it appeared there may be hope after all, after another member of staff informed them that the flight had in fact been delayed by an hour and had not taken off.

But, despite having been told to run to the gate and that their bags would be checked into the hold, there was another sting in the tale.

"Security advised us that, because our flight should have left, even though it hadn't, the ticket machine would not open the barrier for us and we would need to return to the Customer Shouting Desk," James lamented.

All in all, he estimated that the experience had cost him £220 for new flights, £79 for a hotel, £50 for taxis to and from the airport and £35 for "the world's most expensive sandwich in the only hotel we could get" - all plus stress, inconvenience and missing a big family occasion.

He says he's not expecting a reply from the airline, but judging by the online responses, he has at least given a lot of people a giggle at his own expense.

© UTV News
Comments Comments
26 Comments
andrew in italy wrote (75 days ago):
All things are dive bombing in quality. It's hard to have a meal in a family run restaurant because many have disappeared, being replaced by Pizza hut et al. Ryanair is on the cutting edge of the new wave in quality reduction, having done away with useless frills like customer service. Phone them? Are you out of your mind? Or do you just have too much time on your hands? You can certainly fly cheaper with Ryan than almost anyone else, but face it folks...you get what you pay for, at least sometimes. A clue for all who have issues with them for one reason or another...pay with a credit card. Their chargeback team is a match for their customer service squad, and just like you, they won't talk to Visa, either. And that, in a nutshell, means your flight will probably be free.
chris in belfast wrote (138 days ago):
The people giving off because he was late clearly haven't read the full complaint.
ellie in ireland wrote (142 days ago):
Does anyone else see that it is not the airlines fault but it is indeed the ground staff at Stansted airport? Whom are all employed by the airport and not Ryanair?
Ryan be ware in Belfast wrote (148 days ago):
terrible terrible airline. The recent profit warning and subsequent published figures, along with mr O'leary side lining are all evidence of change. All successful businesses rely on repeat business, the current evidence, even in these tough economic times indicate a change in the general public view of this company. I would definitely never fly with this company again, as would most sane people based on their current financial status.
Adam in Manchester wrote (150 days ago):
I use Ryanair a lot and have not once had a negative experience. On the whole, you get a cheap ticket that takes you from A to B with no hassle. I will continue to use them as they offer a good basic service. In these times where cash is hard to come by, Ryanair are a piece of cake! You lot who slate them probably expect way too much from them. They're a budget airline, not a first class experience. Play by their rules and you'll be fine!
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