Flights missed in airport security delay

Published Friday, 29 August 2014
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Belfast International Airport has apologised after long delays at security caused some passengers to miss their flights.

Flights missed in airport security delay
Passengers missed their flights during the disruption. (© PA)

It is understood only one lane at the security gate was open from around 6pm until 8pm on Thursday.

The airport said normally "a couple" of lanes would be open during what is its peak period.

Management said passengers were "upset" at the delays.

Uel Hoey from the airport apologised and said an investigation was underway to determine how the delays came about to ensure it doesn't happen again.

He said: "During the peak period we had some delays in the passenger process.

"That was due to the fact that normally we would have a couple of security channels open during the night and last night due to circumstances we only had one open for a period of time.

"Passengers experienced delays and we apologise to anybody who was disrupted.

"We only had one channel open for the peak period and for between an hour-and-a-half to two hours.

"The problem was fixed at around 8pm and everything has been running smoothly since then.

"Obviously it is regrettable and we do apologise to anyone affected and we are investigating to ensure it doesn't happen again."

Mr Hoey said he was not fully aware of how the delay occurred.

He added: "I'm not sure how long passengers had to wait, that will be something we will look at again in the investigation.

"But we are very aware passengers were upset, we are very sorry and we will endeavour to make sure it doesn't happen again."

© UTV News
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37 Comments
Philip Hosey in Omagh wrote (53 days ago):
You need to get your information correct in your press report, it wasn't only between 6pm and 8pm it was all day I was going through security on Thursday at 12:50 and it took about 45 minutes, there was only one lane open then as well, I was told that the airport had been taken over by an American company and that was the reason only one lane was open, it is not if there wasn't enough Security Staff about, the staff can't be blamed they are only doing as instructed.
Greg in Aughnacloy wrote (54 days ago):
Typical of this airport. Always long delays at the security..not very professional & as for the security staff not one bit pleasant. Thankfully ryanair not at this airport as they would have flights to everywhere and for certain security could not cope with added passengers
Jack in Belfast wrote (54 days ago):
Belfast City airport rocks! I fly through it very often and it is great. Very quick. Efficient. I wouldn't go near International even it they offered to wash my car and take my kids to school for a year. Oh and don't mention the parking and taxi fiasco outside International!
pinky in lisburn wrote (54 days ago):
I use this airport I find nothing wrong with it I went over to England in June we had no problems. the people at the airport where nice we didn't have to rush we took our time
Kelly in Belfast wrote (54 days ago):
It was an absolute disgrace and the airport are not owning up to what really happened...we nearly lost our flight at 145 that day after waiting nearly an hour in the queue Apparently new manager has cut back staff Only 1 lane then
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