Published Thursday, 03 October 2013
Stream has established the new centre at Airport Road West as part of its growth plans.
Invest NI and the Department for Employment and Learning have offered a total of £3.3m support to secure the 993 jobs.
The company began recruiting the posts last year at a temporary facility, with approval from Invest NI, allowing the company to meet customer demand and ensure the project was secured.
The majority of the positions are customer service agents with over half already in place.
When complete the project will deliver £14m annually in additional salaries.
In 2011, the company downsized its operation in Londonderry, which at one stage employed over 1,000 people. Fifteen roles remain in the city.
First Minister Peter Robinson and deputy First Minister Martin McGuinness attended the launch of announcement on Thursday.
Mr Robinson said: "To have so many of these jobs already in place at this new facility is fantastic news for us.
"While several alternative global locations were considered by the company, the requirements of its customers combined with Northern Ireland's attractive business environment resulted in Stream locating this new centre in East Belfast.
"This expansion by Stream is positive news ahead of our forthcoming Investment Conference where we expect to welcome over 100 potential investors to Northern Ireland."
We are growing as an attractive place for foreign direct investment and Stream's location here is further proof of our global appeal.
First Minister Peter Robinson
Mr McGuinness added: "The jobs at this centre will benefit the whole economy through the generation of £14m per annum in additional salaries. Once recruitment has completed Stream expects to employ more than 1,700 people here."
Mr McGuinness commented that the operation in Belfast is a separate one to Derry involving the takeover of another company but added that hopefully the city would factor into any future growth.
Stream Chairman and CEO Kathy Marinello said: "Establishing this new centre is a very exciting development for our business in Northern Ireland and Europe.
"The talented people we have in Northern Ireland have already made significant contribution to our operations. We are focused on providing meaningful career opportunities for our Northern Ireland employees."
Alliance East Belfast representatives have welcomed the jobs announcement.
"This will be a massive boost for the East Belfast economy and for the whole of Northern Ireland," MP Naomi Long said.
"International companies such as Stream Global Services have been attracted to invest here due to our good local skills base and infrastructure."
But Sinn Féin Foyle MLA Maeve McLaughlin questioned why the company was given grant aid despite cutting jobs in Derry.
"Why could these jobs not have been located in Derry to compensate for the recent redundancies? The number of jobs announced by Stream for Belfast today is almost equivalent to those lost in Derry," she said.
"From the announcement made today it does not appear that any particular skill base different than what was already available at its Derry facility is required.
"Are we to see in another ten years when the claw-back period for the present grants run out that Stream will run down its operation in Belfast, move somewhere else in the North, employ a similar number of employees and be grant-aided once again?"
It is one of Northern Ireland's biggest jobs announcements in five years.
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