Updated Tuesday, 15 July 2014

Here's a list of FAQs which we hope will answer your query.

How can I get UTV?

UTV is available on Freeview, Freesat, Sky, Virgin or YouView in Northern Ireland and on cable in the Republic of Ireland.

Where is UTV not available?

UTV is not available as a catch up service on YouView and some smart TVs.

UTV is not available on Sky or Saorview in the Republic of Ireland due to licencing restrictions for programming.

Does UTV have a HD service?

UTV HD is currently available on Channel 113 on the Virgin network and Channel 103 on the Freeview HD service.

UTV HD is also available on channel 103 for Sky HD viewers and on channel 119 for FreeSat customers.

How can I get UTV +1?

UTV +1 is available on Virgin and Freeview only. We have no plans to make UTV+1 available on any other platform. However, you can watch most UTV programmes on our website via the UTV Player.

Can I watch UTV in the Republic of Ireland?

Yes we are available on UPC cable in the Republic of Ireland. But unfortunately due to programme licencing issues we are not available on Sky or Saorview.

What is the UTV Player?

The UTV Player is UTV's online video catch-up service.

It allows viewers in Northern Ireland to watch a wide range of UTV programming, from soaps to news, for a minimum of 24 hours after broadcast, although many programmes will remain available for up to 30 days.

The UTV Player is available 24 hours a day, 7 days a week, completely free of charge, on your PC and mobile device.

What do I need to use the UTV Player?

To use the service you will need a computer or laptop with a supported browser (e.g. Internet Explorer, Firefox, Chrome or Safari) and/or an up-to-date operating system and active broadband internet connection.

The UTV Player app is available to download on iOS and Android smartphones, mobile devices or tablets.

You will also need a compatible version of Adobe Flash on your PC/laptop, and Port 80 (used for HTTP), Port 443 (used for HTTPS) and Port 1935 (used for Flash Media Server) will need to be unblocked in your firewall settings. Some PC/laptop users may need to adjust their settings to specifically allow the use of Port 1935.

Which platforms are supported by the UTV Player?

The UTV Player runs on the following platforms:

Desktops/laptops:

  • PC & Mac: The current and previous major versions of Windows and iOS operating systems
  • IE/Safari/Chrome/Firefox: Up-to-date browsers
  • Flash 10 or above

iOS phones, iPod Touch and tablets:

  • iOS 6.1 and above: Search for UTV Player in the App Store to download the app.

The app is compatible with iPhone, iPad and iPod Touch. It is optimised for iPhone 5.

Android phones and tablets:

  • Android 4.0 and above: Search for UTV Player on Google Play to download the app.

Our supported Android devices are: Samsung S3, Samsung S4, Note II, Galaxy Tab and Nexus 5 and 7.

Where is the UTV Player not available?

The UTV Player is not available as a catch up service on YouView, the PS3, smart TVs and Windows phones.

Which programmes are available on the UTV Player?

The UTV Player features a wide range of programmes covering all of UTV's output. This includes a mix of both UTV and ITV produced content.

We endeavour to make as many programmes available as possible.

However, not all programmes will be available on the UTV Player due to broadcast rights.

Those programmes which are not available will not be displayed on the UTV Player catch-up service. For a full list of available content, please click here.

Can I watch UTV programmes live via the UTV Player?

Not at the moment, but we are looking at opportunities to provide this service in the future.

Why can't I watch live programmes on ITV's website anymore?

All network content is now geo-blocked depending on where you live for licensing reasons.

Network programmes you used to watch on the ITV Player are now only available in Northern Ireland via u.tv. UTV does not offer live streaming of programmes on our website but we intend to provide it in the future.

All catch up programming available on the ITV Player is now available on our UTV Player and will only be available in Northern Ireland on our website and apps.

Can I watch the UTV Player on my mobile?

Yes, you can. You need to download the UTV Player app to use the service on your iOS or Android device.

Where can I find the UTV Player app?

If you have an iOS device, you can download the UTV Player app from the App Store.

If you have an Android device, you can download the UTV Player app on Google Play.

Can I access the UTV Player on my iPad/tablet?

Yes, you can. You need to download the UTV Player app to use the service on your iOS or Android tablet.

Why can't I watch UTV programmes on some catch up services like YouView or Smart TVs?

UTV aims to offer ITV Network, regional programmes and news on as many digital platforms as possible. As a public service broadcaster we are only required to offer a television service - all other services are delivered on a commercial basis.

Unfortunately, it does not yet make commercial sense for UTV as a regional broadcaster to develop separate and bespoke UTV Players or Apps for all platforms, devices and subscription services, given the cost of not only developing new technology to broadcast on these platforms, but also the fees charged by some providers to be carried on their platforms.

UTV is available on all television platforms in Northern Ireland as a channel and our UTV Player is available our website and apps for viewers who wish to watch any catch up programming. If you have subscribed to a service offering catch up services you should raise your query with them directly.

Can I download programmes from the UTV Player?

It's not possible to download programmes from our player to watch offline.

The UTV Player only allows you to stream the video using your internet connection. It is available 24/7 and all functions associated with downloaded programmes, such as skipping, rewinding, restarting and pausing are available on all videos.

Why do you need to know my location?

UTV has the rights to make network catch-up programming available within its broadcast region. To implement this we need to check your location.

Videos are not loading, why is this?

Videos can fail to play for a number of reasons. Please consider:

  • The speed of your internet connection:

Ensure your connection speed is sufficient to stream online videos. UTV recommends a speed of at least 1Mbps. Your connection speed can vary over time depending on web traffic, network strength, your provider and a number of other factors. You can check your connection speed here.

  • Adobe Flash compatibility:

Ensure you have the latest version of Adobe Flash software as this is used to enable playback of UTV Player videos on desktop computers. You will find information on your current version of Flash and update options here.

  • Your firewall settings:

Please make sure http Port 80, https Port 443 and FMS Port 1935 are not being blocked in your firewall settings when accessing the UTV Player on your PC/laptop.

  • Your geographical location:

Programmes are not available to visitors outside the UK and/or Northern Ireland due to broadcast rights. If you are in an STV or UTV region, please visit stv.tv or itv.com for more information.

  • Mobile device compatibility:

Please check our list of supported devices listed above.

I can see ads but videos never load on my PC/laptop. Why is this?

Videos will fail to play on your PC or laptop if Port 1935 is closed or inaccessible. Sometimes, user firewalls/proxy servers/anti-spyware applications may block Port 1935. Try these options if Port 1935 is blocked by:

  • Your software firewall:

Check the settings of the firewall installed on your system to allow the inbound and outbound traffic for your browser on Port 1935.

  • Your hardware firewall:

If a hardware device, like router firewall, has blocked 1935 port access, adjust the settings to unblock the port. You may need to get in touch with your Internet Service Provider.

  • Server:

Accessing Internet through a proxy server may also block Port 1935. Ask your network administrator to open it for your system.

  • Port blocking software:

A port blocking software may also block Port 1935. In this case, you can open it using the software settings.

You may have to restart your computer to apply the above changes in the firewall/proxy server settings.

I can see videos but no sound, why is this?

Ensure the volume on the video is turned up. Each video contains a volume control which can be adjusted to preference.

Ensure this is up to its highest setting and also ensure your device's volume control is turned up and the 'mute' check box is unticked.

If there is still no sound, it is most likely a problem with your hardware, not the UTV Player.

I live outside Northern Ireland, can I still watch programmes on the UTV Player?

Most news, sport and entertainment clips are available globally along with many of our local programmes. Unfortunately ITV network programmes are not available to visitors outside Northern Ireland due to broadcast rights.

I live in Northern Ireland but I still can't view geo-blocked content, why is this?

Some ISPs (Internet Service Providers) route their traffic through servers hosted outside the UK. In this instance, your IP address will be registered as a non-UK resident and geo-blocked content will not be available to you. If you believe this to be the case, you should contact your ISP for advice.

What ITV programmes are not on the UTV Player?

Our website rights don't extend to repeats so unfortunately we aren't able to make them available on the UTV Player.

How do advertisements work on the UTV Player?

Programmes on the UTV Player feature brief advertisements before the start of the programme and some will have a break during the video. The short adverts which run before the main programme are called pre-roll ads and those that occur during are mid-roll ads.

As a commercial company advertising is required to provide the service.

Is the UTV Player a regulated service?

UTV's video-on-demand services are regulated by the Authority for Television On Demand (ATVOD). The Advertising Standards Authority (ASA) is the regulatory organisation in relation to the advertising content appearing on our website.

See ATVOD's website for more information about ATVOD and the video-on-demand services it regulates; for more information about ASA and the regulation of advertising content, see ASA's website.

ParentPort is run by the UK's media regulators to set and enforce standards across the media to protect children from inappropriate material. For more information about ParentPort go here: www.parentport.org.uk

If you are unhappy about a programme on the UTV Player, please write to UTV viewer enquiries in the first instance.

I'm still having trouble with the UTV Player, where can I find further help?

If you have a query which is not covered by these FAQs, you can contact us via the feedback form available on our Contact Us page.

I want to make a complaint about a programme I saw on UTV?

Please click here.

I want to make a complaint about an item I saw on the news?

Please click here.

What access services does UTV provide onscreen?

We aim to subtitle as close to 100% of our programmes as possible. Last year we achieved more than 97.84% of local programming subtitling against a regulatory requirement of 90%.

As part of ITV Network, we have targets of 10% of output being audio-described and 5% visually signed. We have over-delivered on both of these requirements.

Where do I complain if I don't like an advertisement I see on UTV?

All Advertisements broadcast on UTV have been approved for broadcast on all commercial channels under the rules of the BCAP TV Advertising Standards Code.

The Advertising Standards Authority (ASA) is the body responsible for dealing with complaints about advertising, if you wish to make complaint to the ASA contact them via the website link here.

Why is the UTV logo onscreen?

In a multi-channel environment we have to brand our station and the digital onscreen graphic (DOG) is deliberately aimed at being as unobtrusive as possible.

What is UTV's policy in relation to the use of the name Londonderry/Derry?

Our practice is to say 'Londonderry' first and 'Derry' thereafter. When we are interviewing people or organisations with a preference or a cultural predetermination for using one name over another we will lead with their preference.

How can I get a DVD of footage I saw on UTV?

Please click here.

Where can I send a question I have about a UTV Programme?

Please click here.

Where can I send a programme idea?

Please click here.

How do I get an event or story covered on UTV?

Please click here.

How do I contact UTV News?

Please click here.

How do I contact The Magazine programme?

Please click here.

Where can I send a question I have about a UTV programme?

Please click here.

How can I contact a member of UTV staff?

Please email them directly via firstname.secondname@u.tv

I would like to know if and when a particular programme will be repeated?

If we repeat a programme we provide details to various listing publications. However if you have missed a programme or want to watch it again, you can try the UTV Player to search for your favourite programme to see if it is available.

I have commented on an article on u.tv, why does it not appear straight away?

Our moderators check comments on u.tv regularly and as a result your comment should appear within a reasonable period of time.

This might take longer depending on the volume of comments UTV receives every day. Please click hereto read the u.tv House Rules, which offer guidance to all our online users.

How can I follow UTV on social media ?

You can follow UTV on:

How can I find out about job vacancies at UTV?

Current vacancies are listed here.

Who do I contact to organise work experience at UTV?

Please click here.

How do I find out more about UTV Ireland?

Please check out the UTV Ireland website at www.utvireland.ie.

I am interested in finding out more about job opportunities with UTV Ireland. What should I do?

You can send your enquiry to recruit@utvireland.ie

I work with an independent production company and we would like to find out more about commissioning opportunities with UTV and UTV Ireland. How we do this?

For all commissioning requests for UTV Ireland, please email us at: commissioning@utv.ie

For all commissioning requests for UTV in Northern Ireland, please email us at: commissioning@u.tv

Have you not found the answer to your query?

If the answer to your query wasn't covered in our FAQs please click here.

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