Published Wednesday, 06 March 2013
The Consumer Council are asking local communities to help us identify areas where a number of consumers are experiencing issues with the water and wastewater services at their properties.
We want to identify and resolve ongoing water and wastewater issues by working with local communities and NI Water to bring about positive changes and improve services.
Last year we helped residents in the rural community of Rosslea who had experienced regular interruptions to their water supply.
We worked with the local community and NI Water to establish a long term solution, improving the service that they received.
As a result we want to roll out this initiative to other communities with the aim of bringing about similar benefits for local consumers.
What should you do?
1. Firstly we would advise contacting NI Water to give them an opportunity to put things right.
2. If the issue is not resolved contact our Consumer Support team on 0800 121 6022 for independent advice.
3. The Consumer Council will investigate the issue further on your behalf and work with NI Water to identify a solution.
There are also steps you can take to help reduce any potential impact to services. Below are some useful tips for you to follow.
- Items such as nappies, wipes, cotton buds and razors can cause blockages in the sewers so shouldn't be flushed down the toilet. The only things that you should flush are toilet paper and human waste, bag and bin the rest.
- Don't pour fats, oils or grease down the sink as these can harden and block the sewer. Instead scrape food waste from plates into the bin before washing, collect waste oil in a suitable container to dispose of it and use a strainer in the sink plughole to catch any scraps.
- If you spot a leak on the road report them to NI Water's Leakline on 0800 282011.