Ulster Bank 'up to date by Monday'

Published Friday, 22 June 2012

Ulster Bank hopes to be up to date again by Monday following the "major technical issues" that left over 100,000 people without access to their money.

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Around 80 of the bank's branches will be open until 7pm on Friday to assist those customers affected by the problems.

However there is now a backlog of automated payments, which Ulster Bank said it will be working throughout the weekend to clear.

Some salary transfers and welfare benefits were amongst the delayed processes.

The latest statement reads: "Due to a systems issue, Ulster Bank is still experiencing delays in updating customer balances and automated payments.

"To assist customers who are unable to get to their branch during working hours approximately 80 of our branches will open this evening until 7pm.

"Over the weekend we will endeavour to clear the backlog of automated payments to ensure our customers' balances are up-to-date and that we are operational on Monday morning.

"Customers who have incurred fees or charges as a result of this issue will be fully refunded in due course."

Ulster Bank has apologised over the problems, which emerged on Wednesday after a number of angry and anxious customers contacted UTV.

Some payments were delayed for up to 24 hours until Friday 22 June.

The bank said it is trying to minimise the impact.

However many remain concerned about the knock-on effects of not being able to withdraw funds, pay bills on time, or of inadvertently finding themselves "in the red".

"We appreciate that this is having a significant impact on many of our customers and customers of other banks and we again apologise unreservedly for this," the bank added.

"We will continue to update our website with information for our customers. For further information please log on to www.ulsterbank.co.uk."

Meanwhile the Social Security Agency has advised benefit customers caught up in the problems that funds should be available to them at their local Ulster Bank branch.

A spokesperson said: "Benefit customers only need to bring ID with them when visiting their local Ulster Bank branch.

"They do not need a proof of benefit payment from their local Social Security Office and staff at Ulster Bank will not require this information to make a payment over the counter."

The agency said the funds will be subject to a limit.

Comments

37 Comments

Lisa in Newry wrote (358 days ago):

Ok so there is a computer problem why does that involve having to close the quick lodge facility?? You would think they would prefer it open for people to lodge money and the staff would not be tortured all day long! I Really Cant Understand This! So not having our bank acounts working properly we have to be punished further by being made to queue with loads of other people who are unhappy! I just want to drop my envelope in like I do every other time and they are saying I have to queue in extremely long queues - A not very happy customer with no time to queue as Im self employed!!

Tam in Ni wrote (359 days ago):

On going to ub on saturday to try and get my money I was told by the cashier that charges will be applied to my account if my money that I was taking out was not there when they then went to get that back. When someone tries to pay into your account and the payment does not go in then effectively the money does not just sit in financial limbo land for an eternity, it is returned to the sender ( a bit like the postie with your letter) so if you have went to your branch and lifted money on the hope that your payment will be updated to your account then don't be so certain as chances are the payment instruction will be sent back to the paying sender and that is when ub will then charge you. This was confirmed in the Bangor branch on Saturday and they also confirmed that at this moment they will not be compensating on a mass scale...

disgruntled in belfast wrote (359 days ago):

it is now monday....and i STILL have no funds in my account. totally disgusted.

Colette in Belfast wrote (360 days ago):

Laura - not too sure about your UB Staff credentials either- 'supervisor' role in branches is a new one to me and whatever staff think about the position the Bank has been put into following acquisition by RBS, customer service has always been at the top of the UB agenda and there is no way that an instruction would be issued to 'fob customers off' - once, never mind the three times that you claim. Apart from the ethos of the Bank - if they had, it wouldnt take someone like you long before getting 'proof positive' to the media! It's difficult enough for the real staff to cope in a situation like this without the likes of you trying to score points for whatever your agenda is. I worked there for a while and whatever the perception is, their actions, within UB itself, are well intended and this, like many other processes, is outside of their control.

staff in belfast wrote (361 days ago):

Laura, it's fairly clear to any UB staff member that you are in fact NOT staff but a wind up merchant or else unable to understand the clear guidelines that we have ALL been issued (intouch) regarding cash withdrawals for customers!!

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