Ulster Bank 'sorry' over latest glitch

Published Thursday, 07 March 2013
Toggle font size

Ulster Bank has revealed a problem with their hardware left customers without access to their accounts for hours this week.

Ulster Bank 'sorry' over latest glitch
Many Ulster Bank customers could not access their accounts on Wednesday evening. (© PA)

The bank has apologised after many people were unable to use their bank cards of make online transactions between 9-11pm on Wednesday night.

It is the second major problem for the bank in less than a year, after thousands of people were unable to withdraw cash or use their accounts for weeks over the summer.

"This problem was caused by a hardware fault and was not related to the issues we experienced last summer," said a spokesperson.

"It was much easier to fix, though clearly an unacceptable failure.

"We apologise for the disruption our customers experienced last night. All systems are up and running as normal."

In a statement, the bank urged customers with problems to get in touch and hinted at compensation.

Lauren Goodwin is just one of the bank's Northern Ireland customers left without access to their cash.

The student first realised there was a problem when she tried to return items to a clothes shop.

"It was quite embarrassing because there was a long queue behind me," she told UTV.

"When I checked my card and realised it was not my fault, it was relief for me."

Online banking was also down and as Lauren could not withdraw cash from ATMs, she said she did not know what was happening with her account.

"It's really frustrating as a whole and I hope something can be done about it," she said.

It was another letdown, another chance that Ulster Bank had not allowed people to get their money out.

Lauren Goodwin

The disruption is understood to be part of a UK wide problem which parent company RBS said has since been resolved.

"We are disappointed that our customers have faced disruption to banking services for a period this evening, and apologise for that," the bank tweeted.

Following a major computer fault which caused disruption during the summer, Ulster Bank paid out more than £18m to almost 300,000 customers in Northern Ireland.

Last month the bank reported losses of more than £1bn for 2012, but that does not include the payout given to affected customers.

The bank plans to close seven branches and four sub-offices in NI by this June.

The Consumer Council called for assurances that the issues have all been fixed.

"The Consumer Council asked Ulster Bank three specific questions: what had caused the problem; if consumers could be assured it wouldn't happen again; and whether customers' accounts and balances were up to date," said Antoinette McKeown.

"We have received assurances that the fault has been identified and resolved and we are continuing to work with Ulster Bank in relation to the questions we have posed."

© UTV News
Comments Comments
Still there in N Ireland wrote (693 days ago):
When ever we mess up and forget about a DD. or SO and we over budget our accounts they are very quick to bill us, then charge interest on it and then charge us all quarter for using the ATMs. If you want to keep us admit mistakes happen and only charge us the once, also cancel ALL. Your bonuses as you don't deserve it for NOT giving the service offered
David in BELFAST wrote (694 days ago):
You would think they would have learned from their mistakes the 1st time around. Then for it to happen again. I'm glad i'm not an ulster bank customer but for all those who still are. Get switching banks now before ulster bank screw up again.
Sean in west belfast wrote (694 days ago):
i will be going into my local ulster bank shop furst think tomorow morning my job seekers allowance wasnt in and i was suppose to be going to the box nightklub tonight with freinds i will be wanting to know where has my money gone and i want cumpensation and interest
Peter in Belfast wrote (695 days ago):
No sympathy for UB customers, why they stuck with Ulster Bank after what happened them last year is just confusing!
Mike in Belfast wrote (695 days ago):
Anyone who still banks with UB after the last debacle needs their head examined. Switching to another bank is so easy and takes minutes. If people don't vote with their feet then banks will never learn.
Email address*:    
House Rules:  
Your Comment:  
[All comments are moderated and will not appear immediately. Your name, location and comment will be displayed on this page if your post passes moderation.]
January snow
Tue 13 January 2015
Wintry weather
Wed 28 January 2015
Ravenhill Road fish spill
Sun 25 January 2015