Ulster Bank hit by more problems

Published Thursday, 12 December 2013
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The Ulster Bank has again been hit with computer problems after customer payments were delayed on Thursday.

Ulster Bank hit by more problems
Ulster Bank customers are experiencing difficulties again. (© PA)

In the latest incident customers took to social networks to complain that their wages were not in their accounts and they were having problems accessing their online services.

When one disgruntled customer suggested switching accounts, Ulster Bank replied in a tweet saying: "Please don't break our heart :( Our team is working very hard to rectify this as soon as possible ..."

By Thursday lunchtime the bank said the issue had been resolved and customers left out of pocket would be compensated.

It said the problem affected its euro accounts and the issue would not have had a "major impact" on Northern Ireland customers.

A spokeswoman added: "Some files were delayed through our payment system overnight and these payments have now been made.

"We apologise for this delay and if any customers have been left out of pocket, we will put this right."

This is the third time this month the bank has been hit with computer problems.

Just days ago, Ulster Bank customers were affected by a 'cyber attack' on its sister company NatWest.

And that came after an earlier unconnected problem which left hundreds of thousands of people unable to use their debit or credit cards.

© UTV News
Comments Comments
Sean T Mallon in Littleborough wrote (408 days ago):
I don't mean any harm but slap it up anybody foolish enough that still gives these amateurs their hard-earned money to look after. Switching to another bank is so simple, signing 2 forms and the whole process is completed in 2 weeks......come February 2014 it'll all be done in 1 day - why wait though for yet 'more' mistakes and apologies from Ulster Bank? This ship is sinking.......get off quicky folks!
Rasharkin in Rasharkin wrote (409 days ago):
Its a bloody disgrace when i loadged cheques last thurs which i was told wud be cleared in 3 t 5 working days my partner went yest t lift money an was told the cheques wasnt lodged properly and was advised by the cashier t speak to the person who lodged the cheques eg ME as they werent shown up on there system properly !!!!! Even tho i had two reciepts from bank with time and date on them yet they were passing the blame to me !!!!!!!!
Martin in Coleraine wrote (409 days ago):
Wow im glad ive left these yahoos, stuck in spain whe n 1st glitch £20 compinsation. Big tickle, Actually i find my self better off that i sm away, £9 per month for a u 1st account shocking
look after yourself in not the banks wrote (409 days ago):
I find it hard to sympathize so I'll keep saying it till people catch on, Take your money out of the banks and demand your employer pays you in cash then you will have garanteed access to your money at all times.You are under no legal or lawful obligation to only receive payment through a third party(bank) It is your wage and you have a right to immediate access to it and receive it directly from your employer.If an employer tells you they need bank details before they can pay you they are lying to you, you will be told this just to make your employers life a bit easier,but it is your wage so whats best for you is the priority not your employers wish for less book keeping.
Garth in Bangor wrote (409 days ago):
Sad to see this happen again as you know they are trying theyre best.
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