Ulster Bank glitch 'won’t cost customers'

Published Monday, 02 December 2013
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Ulster Bank has promised no-one will be left out of pocket by Monday night's technical issues, as it continues to work to restore services.

Ulster Bank glitch 'won’t cost customers'
Ulster Bank said it is working to fix the problems. (© PA)

A number of customers took to Twitter earlier to report trouble with online banking, while others said they were having problems with chip and pin.

It comes on what is known as 'Cyber Monday', which is traditionally the busiest day of the year for online shopping.

In a statement the bank apologised for any inconvenience caused to its customers and said it plans to make sure no-one is left out of pocket.

A spokesperson added that some services are now back online.

If customers have been left out of pocket as a result of these system problems, we will put this right.

Ulster Bank

The bank continued: "We are very sorry for the system issues that affected our customers this evening. Our customers are reporting that services are coming back on line.

"We will confirm when all systems have returned to normal service. If any customer is unable to resolve an issue caused by the disruption, they should get in touch with our call centres or come into a branch in the morning where our staff will be ready to help."

The system problems appear to be UK-wide, with customers at the Royal Bank of Scotland (RBS) Group and NatWest also having their credit and debit cards declined.

© UTV News
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12 Comments
John McCune in Carrickfergus wrote (137 days ago):
I have received an email to night supposedly from the Ulster Bank say my internet banking is about to run out and to log on to a site they supply. This is clearly a Scam as I don't think the Bank would contact you like this. Also I am not an Ulster Bank customer. And never was. so don't log on. These people are taking advantage of the Ulster Bank Problem
look after in yourself wrote (137 days ago):
Everyone should take their money out of the banks and get back to being paid in cash.If the money is in your own pocket then you are guaranteed access to it at all times.I wonder how many people actually know that money you put into a bank is no longer yours,it belongs to the bank,they can decide how much you can have at any time,they can tell you that you can't have any at all,and they can legally to deduct money from your account to cover their loses.And no bank/building society is an exception to that.
Lynne in South Down wrote (138 days ago):
Yet another apology from Ulster Bank. Yawn yawn!
annemarie in melbourne australlia wrote (138 days ago):
I am on holiday here for 2 wreks, my ulsterbank card is not letting me do any transactions, as it is 1pm on tuesday here and 2am back in uk i have been unable to contact anyone. Complete nitemare, will be changing bank once i get home.
mike in Belfast wrote (138 days ago):
Once again the incorrect use of the word issue! Issue is not a synonym for problem! This aside, another great bungling by RBS group.
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