Published Tuesday, 26 June 2012
Ulster Bank has been heavily criticised by a number of agencies. (© PA)
The bank says it is facilitating customers to take cash out on credit cards, interest free, and confirmed that no customer will be out of pocket as a result of the technical glitches.
"We are confident that this will help us restore a full service for the start of next week," a statement read.
Ulster Bank branches on Monday received 13,500 people through their doors and 20,000 calls through our their centre.
The bank also confirmed they would be working with credit reference agencies to ensure customers' credit ratings are not impacted.
Ulster Bank has once again said sorry as the crisis continues for a second week.
Thirty two branches will be open in Northern Ireland until 7pm every evening for the rest of the week.
A statement said: "We continue to work through the backlog of payments caused by the recent RBS Group-wide technical issue with a view to completing this by the weekend.
"We once again apologise to customers for the continued inconvenience."
The statement continued: "In branch, we are facilitating our customers who may have experienced delays in receiving salary or social welfare benefits on the production of payslips and identification.
"Customers who are unable to get to a branch or an ATM should contact us on 0800 231232."
We can confirm that no customer, including customers of other banks, will be out of pocket as a result of this issue.
Stephen Cruise, Ulster Bank
On Tuesday, the Royal Bank of Scotland Group (RBSG) issued a statement to say that RBS and Natwest customer account balances had cleared overnight - with the exception of a few specific sets of transactions.
"We are confident that this will help us restore a full service for the start of next week for Ulster Bank and remain grateful for our customers' patience.
"We know this disruption was unacceptable and that many customers will still have questions and concerns. It is possible a small number of customers may experience delays as we return to a completely normal service. We will continue to extend our branch opening hours all week."
Ulster Bank has come under heavy criticism over the delays in processing the transactions.
They had previously said that the payments problems would be sorted by Monday.
Antoinette McKeown, CEO of the Consumer Council, has been highly critical of Ulster Bank's handling of the crisis.
"They have been very slow to come out with information, when they did it was confusing, it continues to be misleading," she has said.
Northern Ireland Independent Retail Trade Association (NIIRTA) has also expressed worry at the ongoing problems.
The association is concerned about the knock-on effect the disruption will have on salaries and direct debits due to be paid at the end of the week.
Ulster Bank telephone: 0800 231232
Meanwhile Bank of England governor Sir Mervyn King said on Tuesday that bank bosses should be subject to a "detailed investigation" over what went wrong and why it has taken so long to sort out the issues with the RBS group banks.