Published Sunday, 24 June 2012
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Ulster Bank crisis
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A number of branches will stay open on Monday until 6pm, as efforts to clear the backlog continue.
"We are working around the clock to get this resolved," an Ulster Bank spokesman said.
"However, we have encountered a significant number of minor issues which require manual intervention. This has delayed us being able to move forward as quickly as we would have liked.
"The result is that it will be towards the end of this week before we will be operating back at real time for all our customers. We apologise unreservedly for this."
Ulster Bank customers had experienced a one-day delay in payments being processed, causing concerns among customers that they could end up "in the red" if direct debits were withdrawn from their accounts.
The bank insists that any charges incurred as a result of the errors will be refund in full, but it will be the customer's responsibility to alert the bank to any problems.
Extra opening hours have been in place on Friday evening and over the weekend, with thousands of customers dealt with both in branches and over the phone.
"We have a number of options in place to help our customers," the spokesman added.
"Customers have access to cash through our ATM network and through our branch network. They can also call us on 0800 231232 or go online."