Published Thursday, 10 October 2013
Translink has been rapped over how it provides users with info on delays. (© UTV)
Around two thirds of passengers believe better warnings are needed.
The criticism follows the publication of the public transport provider's Charter Monitoring Results for Spring 2013 on Thursday.
Aodhan O'Donnell of the Consumer Council said Translink reported high levels of punctuality and reliability for all services - but that many passengers are not satisfied with the standard of information and support provided when services are disrupted.
He explained: "Ensuring that buses and trains run on time is an essential part of the Translink service. However the company must focus on communicating effectively with their passengers, especially during delays and cancellations. This is when passengers have a greater need for information and Translink must do better to meet passengers' expectations."
Translink said it has beaten all its on-time targets and attracted 1.5 million more fare paying customers in the past year.
© UTV News