Thousands hit as drought continues

Published Tuesday, 28 December 2010
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The interruptions to Northern Ireland's water network look set to continue on Tuesday evening, as efforts are made to refill dwindling reservoir supplies.

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As the region thaws from the big freeze, thousands have been left for days without mains water due to burst pipes.

In a statement, NI Water said it hopes to recharge the network by transferring water between reservoirs. The plan means all areas will receive a limited amount of water, but will in turn lose water for a time.

"A number of our reservoirs are currently at low water levels and we are trying to rezone and recharge the water network," a statement from the company said.

"NI Water have to alternate supplies from some of our reservoirs therefore customers will experience a loss of water for a period of time, however it is anticipated that this interruption will only last a number of hours and water will be restored to customers in a timely manner."

It is expected that supplies will be returned to Lisburn, Antrim, Belfast, Crumlin, Templepatrick, Newtownabbey, Kilkeel, Hilltown, Newtownhamilton, Newry, Ballymena, Cookstown and Londonderry between 6pm and 8pm.

After that, households in Rathfriland towards Newry, Mullabawn, Castlewellan Town, Banbridge, south Armagh, Warrenpoint and Mayobridge can expect to be affected.

Meanwhile, Regional Development Minister Conor Murphy said NI Water has been "struggling" to cope with the ongoing crisis.

An unprecedented number of people have been phoning the emergency hotline, with 6,000 calls received by mid-day on Monday alone.

"They have been dealing with around six times the normal number of calls," Mr Murphy told UTV.

"I've spoken to the Chief Executive and they are bringing in more resources, and more will be added tomorrow. NI Water has struggled to cope, but they have an action plan on the ground."

Andersonstown councillor Tim Attwood said there has been a "total communications breakdown" between the company and its customers.

"I have taken numerous queries and complaints this morning about the loss of water supply to parts of west Belfast," Mr Attwood said.

"People are angry that there has been a total communication breakdown from NI Water. Residents have spent hours on the phone to NI Water without getting connected. I have spent 3 hours, this morning, trying to get information from NI Water but their lines have been engaged. The NI Water website only provides limited information."

Bottled water has been handed out to customers left without water for over 24 hours at depots across the country, but the service has been criticised by some.

Customers outside the Westland House station in north Belfast - which has been serving all of Belfast - said supplies ran out early on Tuesday morning.

"There's none there," one couple told UTV. "It's not a bit fair. We called the helpline but it takes you nearly an hour to get through, then they just say there's nothing they can do."

Another man said: "We've come up to get a supply only to be told it's run out. It's a long way to come over from south Belfast."

Drinking water is to be made available from three drinking tankers in the city from 8pm to 10pm, at Avoniel Leisure Centre (east), Whiterock Leisure Centre (west) and Olympia Leisure Centre (south).

The City Council says customers are allowed 20 litres per household and are told they must bring their own containers. Shower facilities will also be provided at the venues.


Bottled water depot locations (28/12/10)

For customers currently experiencing a loss of water supply for more than 24 hours, bottled water will be available from 10am - 6pm at the following locations.

LONDONDERRY:
Northern Ireland Water Depot,
1A Belt Road,
Altnagelvin,
BT47 2LL

SEAGOE:
Northern Ireland Water Depot,
Unit 41,
Seagoe Industrial Estate,
Craigavon,
Co Armagh,
BT63 5QE.

BELFAST:
Westland House,
Old Westland Road,
Belfast,
BT14 6TE

OMAGH:
Northern Ireland Water Depot,
69 Gortin Road,
Omagh,
BT79 7HD

CASTLEDERG:
Castlederg Enterprise Centre,
Junction of Drumquin Road & Castlegore Road.

ENNISKILLEN:
Northern Ireland Depot,
Erne House,
Killyhevlin

BALLYMENA:
Ballykeel Depot,
Larne Rd.,
BAllymena,
BT42 3HA

STRABANE:
Strabane WwTW,
Park Rd.,
Strabane

ROSSLEA:
Derrygannon Community Hall,
Eshnadarragh,
Roslea.

ROSTREVOR:
Entrance to Cherry Hill,
Rostrevor.

COALISLAND:
The Civic Centre,
Coalisland,
Co.Tyrone

BANBRIDGE:
NIW Depot,
Huntley Rd.,
Banbridge.

PURDYSBURN:
Purdysburn Service Reservoir,
Alderwood Hill,
Ballydollaghan.

EXTERNAL LINKS / CONTACTS
PORTAFERRY:
The Town Square,
Portaferry.
© UTV News
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126 Comments
A Jones in east belfast wrote (511 days ago):
me and the girl friend has been out of our house from 22nd of dec pipes were frozen and now were we r staying has no water and we have a 4 week old baby and is finding it hard 2 get bottle water is there anywere in east belfast handing out bottle water ???? (i hate xmas)
stevie in belfast wrote (511 days ago):
@ mr kennedy, you've used a water shortage to have a dig at sinn fein, well done you. I know sinn fein are good, but we cant expect them to control the weather now can we?
Diane in Portadown wrote (512 days ago):
It is hypocritical of the politicians to deflect the blame for this on to NIW. We have been warned for years that the system is old and badly functioning, as evidenced during previous flooding in Belfast. None of the political parties has had the integrity to introduce water charges, which could have been used to modernise the system and prevent much of this crisis. It angers me to hear Martin McGuinness ranting about this when his government could have prevented it had they been willing to put the welfare of the country before their greed for votes.
Jackie in Co. Armagh wrote (512 days ago):
We've had no water for 3 days, everybody is saying how disgraceful this is, but when was the last time we had weather like this, certainly not in my life time. There are 4 people in my home plus the dog and yes I'm finding it hard but I'm dealing with it!!! Our climate is changing and we need to change with it and be a bit more understanding. Why should we always have a need for somebody to resign or take blame, they are just doing their job, I've been through it all with the weather, including getting stuck at work throughout the snow storms, but thats the way it goes!!!
Balsie in Armagh wrote (512 days ago):
Hope you are all aware a few years ago there where 2200 staff at NIW, there now are 1200 with a further 260 to go within the next three years, so prepare yourselves things are going to get much much worse.
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