Royal Mail email scam warning

Published Monday, 09 December 2013
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Police are warning of a scam email currently circulating which is claiming to be from Royal Mail.

Royal Mail email scam warning
Police issued the warning on Monday. (© UTV)

The fake email, which appears with the title 'Mail - Lost/Missing Package', states that the postal service is holding an item for the customer.

A statement from police explained that the fraudulent email says: "Royal Mail have detained your package for some reason (for example, lack of a proper invoice, bill of sale, or other documentation, a possible trademark violation or if the package requires formal entry). The Royal Mail International Mail Branch holding it will notify you of the reason for detention (in writing) and how you can get it released."

The scam email then asks the recipient to open up an attachment to complete a document.

A police spokesperson said: "It is believed that the attachment contains a zip file with a malicious virus.

"Royal Mail is aware of the scam and is taking action to protect customers from these fraudsters."

The postal service have stated that they would never

  • send an email asking for credit card numbers or other personal or confidential information
  • ask customers to enter information on a page that isn't part of the Royal Mail website
  • include attachments unless the email was solicited by a customer e.g. the customer has contacted Royal mail with an enquiry or has signed up for updates from Royal Mail.

Royal Mail are advising customers not to open the attachment if they receive the email and to report the scam email to Action Fraud by calling the 0300 123 2040 or via the web reporting template at

© UTV News
Comments Comments
brenda in co tyrone wrote (127 days ago):
my avasti spyware flagged three of these up over the weekend….9FREE SPYWARE THAT WORKS0 happy days
dermot in Belfast wrote (128 days ago):
Got this email last week and scanned it with Microsoft Security Essentials. It warned straight away that the attachment contained a Trojan virus called Fareit
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