'Major technical issue' behind pay delay

Published Thursday, 21 June 2012
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Work has been ongoing to try to get to the bottom of a problem which left thousands of Ulster Bank customers without access to their cash, but the issue remains unresolved.

'Major technical issue' behind pay delay
Ulster Bank has apologised to customers. (© PA)

The bank confirmed on Thursday evening that it was continuing to experience "a major technical issue".

Customers have been affected by a one-day delay in processing certain payments.

Many remain concerned about the knock-on effects of not being able to withdraw funds, pay bills on time, or of inadvertently finding themselves "in the red".

We appreciate that this is having significant impact on many of our customers and customers of other banks and we apologise unreservedly for this.

Ulster Bank

Ulster Bank has apologised unreservedly and says it's trying to minimise the impact.

"We will be keeping approximately 80 Ulster Bank branches open tomorrow until 7pm in major towns and cities, to assist customers who are unable to get to their branch during working hours," a spokesman said.

"Our 60 Saturday opening branches will open as usual this weekend. ATM and Anytime Internet Banking services are fully operational but are reflecting the one-day delay in customers' balances."

The issue has resulted in a backlog of payments to be processed, which means some payments may be delayed for up to 24 hours until Friday 22 June.

A number of angry and anxious customers contacted UTV in the wake of the problem being discovered.

"People may be relying on this money to pay for vital items such as transport and food," Antoinette McKeown, Chief Executive of the Consumer Council, said.

"The Consumer Council strongly recommends that anyone who needs to either access cash today, is worried about going overdrawn, or meeting agreed payments, visit or telephone their nearest Ulster Bank branch to put special arrangements in place until the error is resolved.

"The Consumer Council acknowledges the commitment given by Ulster Bank but intends to monitor this situation so that the bank ensures no customer loses out as a result of this error."

Ulster Bank has stated that charges incurred as a result of the issue will be fully refunded.

It is estimated that around 100,000 people have been affected.
© UTV News
Comments Comments
The Other Dave in The Red wrote (949 days ago):
They need to check back further than a couple of days to find the cause of this. I put my Mastercard payment through on 29th may, and it failed to be paid. I can't wait for their 'late payment demand' hitting the hall carpet.
Anon in Belfast wrote (950 days ago):
Ulster bank cash machines been allowing people to lift whatevers in thier bank account several times tonight, people lifting thousands all over the shankill road and crumlin road (all machines are now out of cash!)
DOUG in Lisburn wrote (950 days ago):
Quick question for Ian in Dundonald. If the problem is that balances are not updating - how were you able to tell that your mortgage payment had gone out?
barry in armagh wrote (950 days ago):
tell that to the hundreds of customers cleaning out the atm's in armagh. because they have no real-time balance they are repeatedly putting cards back in the atm and taking thousands out, there accounts will be overdrawn but thats not stopping them every cash machine in armagh will be empty by tomorrow...
barry in armagh wrote (950 days ago):
tell that to the hundreds of customers cleaning out the atm's in armagh. lol
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