No date for Ulster Bank backlog end

Published Saturday, 30 June 2012

The Ulster Bank says it is not in a position yet to give an exact day or time for a return to full service.

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The organisation says it is doing all it can to bring an end to the crisis which is currently in its second week.

Around a third of the bank's branches in Northern Ireland opened on Saturday to try and clear the huge backlog of transactions.

Stephen Cruise, of Ulster Bank, says they will continue to give updates.

"The important thing is, we've our staff working round the clock and this weekend is very important to us to really accelerate and catch up in the backlog."

He said that customers should continue to call the helpline number.

"We've ten branches open tomorrow, an additional two - one in Andersonstown, one in Connswater - that weren't open last Sunday from 10am through to 1pm.

EXTERNAL LINKS / CONTACTS

Ulster Bank website

Ulster Bank telephone: 0800 231 223

"Please come and talk to us and we will assist you to get out your cash or make payments or whatever it is that you need to do."

Comments

15 Comments

jean mc sorley in craigavon wrote (352 days ago):

cant wait to leave this bank i suggest everyone follows suit,, liars , no trust, anymore..... disgraceful ....

gary mullen in belfast wrote (352 days ago):

I am a customer of the ulster bank and i am not very happy the way they are getting on because they will not tell us anything what is going on every time i ask them to help me they always fob me off and its not right all customers should have the right to know what we all have in our accounts and the ulster bank should pay us one thousand pound for the setback and delay as people like myself have to pay a lot of bills and get food in for children and i hope they get ther act together.!!!!

Robert in Belfast wrote (352 days ago):

All you UB customers have my sympathy for any inconvienence and hardship in not being able to access YOUR account/s as normal. However I would like to remind everyone thinking of moving account/s to another bank that this could happen anywhere beacuse of the heavily relied use of computer systems in this modern era. Also the RBS group which UB is part of is 82% owned by us (i.e. the taxpayers) and yet again we the taxpayers will also lose out beacuse of this fiasco and the more people who leave the group the less likely the taxpayer will see full return of the money / bonds the Government loaned to them to stop their meltdown. Hopefully UB get to grips with this as NOW as they did on mainland GB with Natwest and RBS which was resolved last week.

student in Germany wrote (353 days ago):

I have ulsterbank accounts both in Northern Ireland and Ireland from living and working in both places. I am currently on Erasmus in a German university and have been left with no money for two weeks because of this. I could not transfer anything from any of my accounts North and South because of this. Stuck away from home with no money for food or rent during exam time is unacceptable - you cannot expect anyone to live like this.

Bev in Co.Armagh wrote (353 days ago):

I know Ulster Bank are working hard at trying to correct the computer errors. As all my out going transactions are correct. I aint got any incoming transactions and dont have time to call into a bank. As a student, i rely on my burasry money. I am having to rely on my parent currently for money which i dont like doing. Hope they get the problem sorted soon.

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