Isobel Love closure hits 15 weddings

Published Friday, 09 November 2012

Fifteen brides have been left with their wedding plans in disarray following the closure of Isobel Love Bridal.

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The business had been trading for over 20 years with premises in Lisburn and later in Moira, but was wound up at Belfast High Court last month.

Planning the biggest day of her life has now turned into a nightmare for one Ballymena bride.

Julie Andrews placed orders for three bridesmaid dresses with the company in July and September, ahead of her wedding in March.

She has been looking forward to delivery of the dresses before Christmas but on Monday Julie opened a letter stating the company had gone into administration and would not be providing her bridesmaid dresses.

Julie told UTV she feels cheated.

"The letter is very frank," she said.

"It is more or less saying we took your money, no chance of getting it back, here's the suppliers of your dresses we don't know if you will get them or not.

"That's what the letter more or less says and then at the end of the letter they just say we wish you all the best for your big day.

"I think it's ... I don't know, I just laughed because I thought how can you wish someone the best for their big day? We've took money off you and haven't fulfilled your order and haven't even a notion of fulfilling it and just go on ahead and have a nice day."

In a statement the Insolvency Service said that if customers are owed money they could "submit a claim" to them but that on present information "a dividend will not be payable".

Julie has now placed an urgent order with a local bridal shop. She is hopeful the bridesmaid dresses she dreams of will arrive in time for the big day.

Comments

3 Comments

Karen in Lisburn wrote (39 days ago):

I also had problems with a very late delivery of my bridesmaid dresses about a week before my wedding last June. They were about 2 months late and we were fobbed off with excuses such as one of the dresses was faulty and had to be remade. That was when they eventually answered emails and phone messages. We were made to feel like we were in the wrong. It was very stressful and we had started looking for alternative options in the case that they didn't arrive. A big relief when they did. I really feel for other brides who have been let down, much worse than me. Begs the question, why were they still taking orders when they were struggling last April/ May????

LAURA in PORTRUSH CO.ANTRIM wrote (191 days ago):

i also ordered my bridesmaid dresses from Emma, i live in canada so wired transfered 300 to their bank account. I did not recieve a letter and have just found out about this after no reply to my emails. Does anyone know how we can at least get the dresses or the money back or put in a claim i am finding out no information on what we can do. Any information would be much appreciated.

joanne in newtownstewart wrote (197 days ago):

15 brides? alot more than that! i ordered my dress from Emma- Isobel love in Febuary, which was meant to arrive in August, rang loads of times about it and never heard a word until the letter arrived on halloween. complete nightmare, i wish i had just spent £400 but i forked out double that plus more on a deposit which i will never see again! i dont mean that in a bad way, £400 is alot of money to lose when you work hard and save for your perfect dresses, completly sickens me and as for my dress.. it is sitting ready but wont be released to me until i pay the deposit again plus the remaing balance off the dress. i dont know how this woman can sleep at night!