Hoax emergency calls cost £3m

Published Tuesday, 19 June 2012
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Hoax calls to the emergency services are costing more than £3 million a year, money that the Health Minister said is being taken away from those in need.

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The ambulance and the fire service response to fake call-outs means an outlay equal to £9,000 a day, Edwin Poots outlined.

"To put this into context, £3 million could have been spent on more than 212,000 hours of domiciliary care, over 75,000 treatments by a physiotherapist in the community, around 250 coronary artery bypass grafts or over 5,000 weeks in a nursing home for an elderly person," the minister explained.

Group Commander Kevin O'Neill said the Fire Service's biggest fear is that a fire engine is wasted at a hoax run rather than dealing with an emergency.

"I don't know whether they realise fully the damage that they are causing," he explained. "They're putting lives at risk."

Calls made to the Fire Service control centre are recorded and can be used to prosecute those who are making the false calls.

Mr O'Neill said staff there are trained to detect hoax calls, but where there is any doubt, a fire engine is sent out.

"If they make a hoax call and send a fire engine in the wrong direction, away from a life, and a fire subsequently happens, a life is at risk.

"It could delay our response by two minutes or 10 minutes and those minutes could be crucial for the person whose life is at risk," he explained.

Minister Poots said those found guilty of making false claims could be fined.

"Hoax calls simply will not be tolerated and people who engage in this malicious activity should be aware of the penalties of doing so. If convicted of this criminal offence, a person can face imprisonment and a £5,000 fine."

© UTV News
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1 Comments
Brian in Newry wrote (339 days ago):
Without question these calls put lives at risk as the emergency services cannot be in two places at once, and anyone caught should have the maximum penalty imposed upon them. But I believe it is somewhat disingenuous of the Minister to put a figure on it as all emergency calls for ambulance, and many of those attended by the fire service, use personnel who are on-duty and in full-time employment of the repective service whether or not they are called out. Yet again I believe Mr Poots is trying to justify the improper use of resources by "passing the buck"!
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