HMRC enquiry centres face closure

Published Thursday, 14 March 2013
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HM Revenue and Customs looks set to close all of its enquiry centres in 2014.

HMRC enquiry centres face closure
The centres could be closed next year. (© Getty)

The tax authorities currently operate 281 of these offices - which are used to give customers face-to-face advice - across the UK, including 10 in Northern Ireland.

HMRC hopes to save around £13m per year by replacing them with a new service which includes phone calls and home visits.

Shutting the enquiry centres down could leave the jobs of 1,300 workers at risk, however HMRC said it will aim to put staff elsewhere.

It employs a total of 35 people in NI.

Thirteen offices in England will be closed on 3 June as part of a pilot scheme and if successful the scheme will be rolled out UK-wide, and the remaining centres closed.

© UTV News
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2 Comments
Mad Hatter in Belfastute wrote (69 days ago):
Use it or lose it make a bit of noise. MPs to Westminster do your job another govt con Even calling in to use the telephone conections is quicker than holding the line in your own home . We have a ageing population will govt give more money to advise centres no way.
Pamela Martin in Lisburn wrote (69 days ago):
If you want this service (the ability to speak to a person face to face as opposed to over the phone) to be available after March 2014 in Northern Ireland then please use it. The NI HMRC enquiry centres are in Belfast, Lisburn, Ballymena, Antrim, Coleraine,Londonderry,Banbridge, Newry, Craigavon and Enniskillen.
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