Emergency calls diverted to Scotland

Emergency calls diverted to Scotland

Emergency calls to the Northern Ireland Ambulance Service had to be diverted to Scotland for a time on Monday due to problems with the phone system.

A contingency plan was activated at 5pm and all 999 calls were answered by the Scottish Ambulance Service, before being relayed to staff in NI "immediately".The problems lasted until 7.15pm but the Ambulance Service said all calls made during this period were dealt with and ambulance crews continued to be despatched without delay.A spokesperson for the NIAS added: "The mutual aid protocol with Scotland has been used on two previous occasions and has proved to be a robust contingency plan. NIAS will closely monitor the system to ensure its effectiveness remains intact and that service is maintained."


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