Published Thursday, 30 August 2012
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In June thousands of customers were unable to access their accounts and more were affected by missing wages and other payments.
Customers affected by the glitch have been waiting since then for the process to be finalised to find out how they can make a claim.
The bank has been repeatedly criticised by the Consumer Council because of the delays in announcing the procedure after CEO Jim Brown initially told an assembly committee it would be announced within days at the start of July.
However, UTV has learned that some customers have already been paid compensation for inconvenience caused.
Retired Sunday Times journalist Chris Ryder has told UTV that he has already been paid a sum of money for inconvenience caused by the technical problems at the bank.
"After the Ulster Bank disruption started I got fed up after about two weeks with the missed deadlines for restoring it and the fact that I wanted to do certain financial transactions online and couldn't do it," he told UTV.
"I wrote a long letter of complaint about their PR, about their inefficiency and just about the general unsatisfactory state of things.
"I told them in the way they'd clobbered customers with unilateral charges when they failed to pay direct debits or things of that sort, that I would be billing them in due course for the failed transactions that I wanted to make."
"A few days later I got a phone call, and this was to enquire if I was out of any pocket expenses and if I needed money or needed any arrangements made to get money," he continued.
"Fortunately I was alright and I said no, I was just generally frustrated that I couldn't conduct my normal business."
Mr Ryder said he received letters from the bank confirming that they were dealing with his complaint.
He later received another phone call from the bank and was offered £100 compensation for inconvenience caused.
He said he the money was credited to his account a few days later.
"While I welcome that and I'm very glad to have it, as a mark of their failure to provide a service, I'm conscious that they had promised a general remediation scheme for all their customers for inconvenience and yet again the bank has missed deadline after deadline after deadline for announcing that," he said.
"I've since learnt that because they treated mine as an official complaint, that there was a framework that they had to respond to, and a timeframe within which they had to respond and I suspect that that's why my complaint was processed.
"I can think of no other reason, I mean I'm not a particularly wealthy customer, I don't do big business with the bank, it's just a small personal account and I just run my personal life through it so there is no reason why they would single me out for special treatment."