Bank 'sorry' for delay in payments

Published Monday, 03 February 2014
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The Bank of Ireland UK has apologised after confirming a delay in processing payments to some customers' accounts.

Bank 'sorry' for delay in payments
The bank has apologies to customers hit by the delay. (© Pacemaker)

A spokeswoman for the bank said it affects some customers who are expecting payments to arrive in their accounts on Monday.

She said the money should appear in their accounts by the close of business, explaining that the problem was caused by a "delay in processing a file".

A statement continued: "Bank of Ireland UK can confirm that some of our customers may have experienced a delay in receiving payments into their accounts.

"Payments due for posting on Monday 3 February can sometimes appear in customer's accounts on Saturday or Sunday. However on this occasion they will not appear in some customer accounts until close of business on Monday 3 February.

"This is due to a delay in processing a file."

The bank added that any customers who have been affected by this issue, or who require access to funds sooner, should contact their branch directly.

It said: "The Bank would like to apologise to any customers inconvenienced."

© UTV News
Comments Comments
Nancy in Belfast wrote (356 days ago):
Total joke money still not in
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