Published Wednesday, 01 August 2012
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Technical glitches hit the RBS Group on Tuesday 19 June and affected millions of Ulster Bank, RBS and NatWest users throughout the UK and Ireland.
Over 100,000 people were left unable to access their accounts as well as other bank customers missing wages and other payments due to be paid by Ulster Bank.
The problems were not resolved until nearly a month later on 16 July, since then the bank has been working on a procedure for compensation.
Antoinette McKeown from the Consumer Council met bank officials on Wednesday.
"We do want to see the re-dress scheme published, published now," she told UTV.
"We want it to be easily accessible to all Ulster Bank customers and those affected. And in the meantime customers, consumers can gather together what evidence they have so when the scheme is announced they're ready to make the claim they need to make."
Ulster Bank says it is working on the compensation scheme.
It has apologised to its customers over the technical problems.