Bank claim process 'must be accessible'

Published Wednesday, 01 August 2012

The Consumer Council has called on Ulster Bank to speed up the compensation process for customers affected by its recent difficulties.

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Technical glitches hit the RBS Group on Tuesday 19 June and affected millions of Ulster Bank, RBS and NatWest users throughout the UK and Ireland.

Over 100,000 people were left unable to access their accounts as well as other bank customers missing wages and other payments due to be paid by Ulster Bank.

The problems were not resolved until nearly a month later on 16 July, since then the bank has been working on a procedure for compensation.

Antoinette McKeown from the Consumer Council met bank officials on Wednesday.

"We do want to see the re-dress scheme published, published now," she told UTV.

"We want it to be easily accessible to all Ulster Bank customers and those affected. And in the meantime customers, consumers can gather together what evidence they have so when the scheme is announced they're ready to make the claim they need to make."

Ulster Bank says it is working on the compensation scheme.

EXTERNAL LINKS / CONTACTS

Ulster Bank website

It has apologised to its customers over the technical problems.

Comments

10 Comments

Want My Money! in Belfast wrote (320 days ago):

how do i fill in a form to claim compensation?

kerry in down wrote (321 days ago):

i think its a disgrace what they have done, if we are late with a payment we are charged ASAP. My dad joined the bank just 2 weeks before the situation happened,he is currently in receipt of disability benefit,so he thought everything was going to be fine as they told him they would pay against his account, so when he went to get his money they told him 'No sorry we cannot pay out as we have no proof of previous transactions'. Well obviously as he only opened the account 2 weeks ago... what was he to live on.and i quote the assistant said ' i dont no,but we cant help you'. so my dad was left with nothing for nearly a month. totally disgusted by the situation.

Pat in Belfast wrote (321 days ago):

£2.8 million divided between 100,000 customers is £280. If the compensation scheme is difficult to understand then why not simply give £200 to each customer (that makes £2M) and leave the 0.8M balance for those that were most adversely affected on a case by vase basis. Each customer, can consider then if their confidence had been restored in Ulster Bank.

Big Dave in Belfast wrote (321 days ago):

I've had all transactions updated and corrected. I was however charged my monthly maintenance fee which they said they would waive. But my main concern is the state of my credit file. Ulster Bank had mentioned that they would pay for a credit report and I would now like to see mine cos all my DDs were paid late and my mortgage company (non-Ulsterbank) were pretty annoyed in particular demanding that I go pay my mortgage in over the counter at one of their branches. I want to be sure that none of this has reflected on my credit file.

Ady in the real world wrote (322 days ago):

I have banked with Ulster bank all my life and have had every issue I ever had (inc. charges repaid) dealt with very satisfactorily.It will be interesting to see the queues of chancers lining up to get some "free money" because their "Bru" was a day late !P.S I am currently umemployed .

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