Bank claim 'nightmare' for family

Published Tuesday, 07 August 2012

In the wake of the Ulster Bank crisis, one customer has told UTV the lack of clarity over compensation has put her family under serious financial pressure.

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Eilish Boyle is still in the dark over her personal finances two months after a major technical fault hit the RBS Group in June, affecting millions of savers.

Last month bank bosses said they would provide information on a procedure for compensation - but the mother-of-two has not been given details on how it will work.

Ms Boyle is unclear what her balance is and has claimed she has incurred extra charges, meaning her account is now overdrawn.

She described the whole episode as a "complete and utter nightmare".

"It has been tough not knowing what you have in your account, what you can spend put of your account and what you can do with your children," she said.

"It's just been never-ending."

The glitch meant over 100,000 people were left unable to access their accounts.

Other customers missed wages and other payments due to be paid by Ulster Bank.

The bank has apologised and said it is working on a compensation scheme, amid ongoing talks between its officials and the Consumer Council.

But as the uncertainty for customers continues, Ulster Bank will not be drawn on a timeframe for handing over compensation.

It said details will be provided to customers as soon as possible.

Eilish said she is yet to hear any news on the plans. She said there is still much confusion surrounding if and when customers will receive compensation.

"I haven't heard whether you're entitled to it or if you're going to get it, there's been nothing," she continued.

"It's absolutely not good enough, it's just gone on too long now. You would think with a bank that size they would have fixed it quicker than they have."

Comments

16 Comments

JOSIE in ARMAGH wrote (283 days ago):

I THOUGHT THESE COMMENTS WERE SUPPOSED TO BE ABOUT THE ULSTER BANK SOME PEOPLE JUST WANT TO GET POLITICAL ABOUT EVERYTHING

calum in lisburn wrote (283 days ago):

Whlie Ulter Bank Dithers and hopes things will blow over the longer it takes them, take ACTION go to The Consumers’ Association of Ireland who are preparing a class action against UBANK AND will guarantee anonymity and that they will respect the requirements and rights of consumers under data protection requirements. lets keep the pressure on ULSTER BANK and the highly paid managers who don't care about you or me, the more people that sign up to this class action the better just fill in your circumstances and email it to them visit there web site what have you got to loose.

Doug in Belfast wrote (283 days ago):

If you know how much goes into your account every week/month and don't take out any more than that - there wouldn't be any problem. Genuinely confused as to why so many people lifted more than they earn

Tracy in Lurgan wrote (284 days ago):

How can you not know how much money you have in the bank. Be it your wages or benefit it's the same amount each week/month! I had charges applied through no fault of my own, rang the bank and they were refunded the next day. This computer glitch could happen to any company. Yes it did take some time to sort out and yes compensation would be nice. But either call your bank or call into your bank and you will get up to date information on balances,etc... My account has been back in order and working properly for a number of weeks now.

Cathal in cluain eo wrote (284 days ago):

Kate, Yes it is a Northern Ireland that is leaning towards a more Irish way of life...why? because the population of the section of community that considers themselves Irish ie Catholics is increasing steadily year and year... this is in contrast to the Protestant community who have a statistically older population with a lower birth rate. Please look at the full Census results due out later this year, the pre-publication charts all back the above up. As regards your comment as to moving to the south...this is very childish...why would the ancestors of the native Irish people of ancient Irish province of Uladh (Ulster) leave the land which they fought tooth and nail to hold onto despite the best efforts of the Kings/ Parliaments from the island of Britain removing them from the very soil. This goes a long way to explain why the Irish people of Ulster will never let go of their Irish identity. We are as Irish as the people of Galway, Cork or Dublin, no government will tell us otherwise. As regards spending British money, I have no problem doing that, I work hard enough to earn it. The NI is the most propped up part of the United Kingdom, we depend heavily on Public sector jobs and have high levels of unemployment and people dependant on Welfare...this never ending flow of money will end and the already stagnating economy of NI will founder. The Republic will pick itself up like it has done time and time again and people in the north will see the attraction of closer links with the South. My point is, yes the Queen’s head is still on our money.......but for how long ??

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