Published Tuesday, 07 August 2012
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Eilish Boyle is still in the dark over her personal finances two months after a major technical fault hit the RBS Group in June, affecting millions of savers.
Last month bank bosses said they would provide information on a procedure for compensation - but the mother-of-two has not been given details on how it will work.
Ms Boyle is unclear what her balance is and has claimed she has incurred extra charges, meaning her account is now overdrawn.
She described the whole episode as a "complete and utter nightmare".
"It has been tough not knowing what you have in your account, what you can spend put of your account and what you can do with your children," she said.
"It's just been never-ending."
The glitch meant over 100,000 people were left unable to access their accounts.
Other customers missed wages and other payments due to be paid by Ulster Bank.
The bank has apologised and said it is working on a compensation scheme, amid ongoing talks between its officials and the Consumer Council.
But as the uncertainty for customers continues, Ulster Bank will not be drawn on a timeframe for handing over compensation.
It said details will be provided to customers as soon as possible.
Eilish said she is yet to hear any news on the plans. She said there is still much confusion surrounding if and when customers will receive compensation.
"I haven't heard whether you're entitled to it or if you're going to get it, there's been nothing," she continued.
"It's absolutely not good enough, it's just gone on too long now. You would think with a bank that size they would have fixed it quicker than they have."